I want you to feel confident and satisfied with your purchase! My warranty policy ensures that your custom lingerie meets your expectations and fits properly.

Fit Guarantee
If your custom lingerie doesn't fit as expected, I offer complimentary alterations. Simply contact me within 7 days of receiving your order, and I email you a prepaid shipping label for sending the item back. I will make the necessary adjustments to ensure a perfect fit. You will be notified via email when your item ships back to you.

Quality Assurance
I guarantee the quality of my workmanship. If your lingerie experiences issues due to loose stitches or other manufacturing defects within 30 days of purchase, you can send it back to me with pre-paid shipping label I provide. Repairing your lingerie will be no extra cost for you.

Repair and Parts Replacement After Warranty
For any other repair needs or part replacements outside the warranty period, you can still send your item back to me at your cost anytime. I offer free repair services to keep your lingerie in top condition.

Please contact me to initiate any warranty or repair requests. I am here to ensure you love your Stephie's Lingerie experience!

Return Policy

Due to the intimate nature of my products and to ensure the highest hygiene standards, I do not accept returns on intimate apparel. This policy helps maintain the quality and safety of my products for all customers.

I feel confident your new lingerie will fit you. Please follow-up with me about your fit. In the case of fit issues, I will send you a pre-paid shipping label so that you can send the item back for alterations.

Additionally, DIY supplies with cut fabrics and custom dye orders are customized to your specifications and cannot be resold. Therefore, returns on these items are not accepted. Thank you for your understanding

Returns are only granted if damage or color error is found and returned back. Please contact me if an issue arrises

Yes, my elastics are specially manufactured for Stephie's Lingerie. Elastics, meshes, and stable linings are made specifically for dyeing and are incredibly soft to the touch.

Additionally, all my laces are deadstock, meaning they are surplus materials from other fashion houses. Using deadstock laces helps reduce waste and supports a more sustainable fashion industry.

After sampling many different resellers and vendors, I've selected manufacturers that create the softest nylon meshes and linings compared to every sample I received.

I source fabrics and notions from around the world to bring you unique and high-quality lingerie and DIY materials.

I do not share vendor and manufacturer information to keep my products unique.

I love supporting other independent designers! Small businesses receive 30% off all materials and Extra special discounts on specific laces. Contact us for inquires

I offer international shipping through USPS services. Please refer to the International Shipping section to learn more.